Returns

Returns & Exchanges

We want you to love your ZAXIE pieces! If you’re not completely satisfied, unworn merchandise may be returned for a refund or exchange within 30 days of receipt.

📌 Return Details:

  • A $5 restocking fee applies to all returns.
  • Items must be unworn, in original packaging, with ZAXIE tags attached.
  • If your order included a free gift with purchase, it must be returned as well—otherwise, the retail value of the gift will be deducted from your refund.
  • ZAXIE is not responsible for lost or returned packages. Please track your return to ensure delivery.

📌 How to Return:

  1. Log into your account and select “View Order.”

  2. Choose the items you wish to return and generate a pre-paid UPS label.

  3. Ship your package to:

    ZAXIE Returns
    1725 Pontiac Ave.
    Cranston, RI

⏳ Processing Time: Please allow up to 30 days for your package to be received and your return to be processed. If it has been longer, email support@zaxie.com for assistance.

📌 Exchanges:
If you’d prefer a different ZAXIE piece, we’re happy to help! Simply return your unworn item within 30 days in its original packaging with tags attached, and we’ll exchange it for something you’ll love even more.

✨ Questions? We're here to help—reach out to support@zaxie.com.